I took my PS4 pro in due to it running too loud. They replaced the thermal paste and pads for about 100 bucks. Still loud, so I took it in again and they replaced the fan, another 100 bucks. It ran quieter but started over heating when I ran any thing longer than a few minutes. I took it in a third time and they said the heat sink was out of place. It was still over heating after an hour or so, so I took it in a fourth time and they now used some kind of thermal gel instead of paste but now games that really utilize the fan like Uncharted 4 and The Callisto Protocol instantly overheat the system. I was told by Nate their technician to throw my system away if it over heated again. I’ve owned my PS4 pro for 5 years and never had an over heating problem until I let them take my system apart. I’m reluctant to take it back again as I’ve been advised to just “throw it away” if I had the same problems not to mention I’d probably have to pay another 100 bucks to fix a problem I never had until I let them take my system apart. Nate and Sarah were very kind every interaction I had with them but I’d advise against letting them take your expensive electronics apart. The experience literally cost me 200 hundred dollars, and four trips to destroy my 400 dollar machine.Update: I’ve changed my 2 star review into a 4 star review due to the owner inviting me back for another look at my console. Nate their technician, took the time to walk me through why my system is probably still overheating and even took another crack at getting it to stop with no extra charge. Sometimes these devices break and it probably isn’t fair to put all the blame on them when it might have been close to over heating before they took it apart, it was running loud for a year or so as I stated in the original review. They believe taking it apart might have pushed it past the breaking point, and in response put a lot of time and effort into getting it to run better with no extra charge. Every interaction I had with their staff was very kind and professional even after I submitted an unfavorable review they still treated me very well. They’ve performed other services for me in the past with no problems like my Xbox 360 system cleaning. I would also note how the owner was quick to respond to my review demonstrates this business cares about the customers experience.Update 2: Nate their technician, who is awesome, explained how my PS4 pro had a failing GPU and that’s what was causing the overheating when attempting to play certain games. They believe the solder joints on the GPU might have started to degrade before the system was taken apart a few times but taking it apart multiple times might have pushed it over the edge. It’s a common occurrence for these machines from what I understand. They performed this deep diagnostic free of charge and provided me with answers that has convinced my wife it’s time for a PS5.